Refund and cancellation
Rules for deposits, cancellations, and refunds on CloudScale professional engagements.
Scope
This policy covers Offline Wallet Oversight, Signer Coordination Sessions, and Ledger Reconciliation Visits booked with CloudScale. It does not cover products we do not sell, software subscriptions, or physical merchandise.
Eligibility
Refunds apply to fees paid directly to CloudScale for cancelled or adjusted engagements under the conditions below. Bank fees charged by your institution are not reimbursed.
Timeframe
Cancellation notices must arrive in writing at contact@cloudscale.digital. Time is measured in Korean business days before the first scheduled visit or session.
Full or partial refund
- Oversight engagements: Deposit is refundable in full if you cancel 10 or more business days before the first visit. Cancellation between 5 and 9 business days returns 50% of the deposit. Inside 5 business days the deposit is retained for reserved practitioner time. Fees for work already delivered (intake memo, partial ledger rebuild) remain payable.
- Signer Coordination Sessions: Full refund if cancelled 5 or more business days ahead; 50% inside that window; no refund for same-day cancellation or no-show.
- Ledger Reconciliation Visits: Full refund if cancelled 3 or more business days ahead; otherwise the day rate for the first booked day is due.
Non-refundable items
Pre-approved travel expenses already incurred, courier fees for sealed packs already dispatched, and third-party room rentals booked at your request are non-refundable once spent.
Process
Email contact@cloudscale.digital with the engagement reference, payment date, and reason. We confirm eligibility within five business days.
Processing time and method
Approved refunds are returned by the original payment method within 14 business days after approval. If that method is unavailable, we arrange a bank transfer to a Korean account you nominate.
Rescheduling
One reschedule with 5 or more business days’ notice is usually accepted without fee, subject to practitioner availability. Later reschedules may be treated as cancellations under the tables above.
No-shows
If appointed client staff fail to attend a confirmed visit without notice, the session fee or first day rate is charged and is not refundable.
Work already started
Document intake and ledger rebuild hours completed before cancellation are invoiced at the quoted rate and deducted from any refund.
Materials
CloudScale does not purchase client materials as part of standard engagements. If special stationery or courier packaging was bought at your written request, unused items may be transferred to you instead of refunded.
Contact for refund requests
CloudScale, 46 Eulji-ro, Jung-gu, Seoul 04533 · contact@cloudscale.digital · +82 2-2260-7114.